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How done5555 Handles Your Personal Data

At done5555, your account data — including payment details linked to JazzCash, Easypaisa, and Raast — is collected and stored according to documented practices you can read, act on, and question at any time.

Data Collection PolicyYour Account RightsWallet Data SecurityPrivacy Contact PathJurisdiction-Aware Terms
done5555 How done5555 Handles Your Personal Data
DATA HANDLING STANDARDS

Our Commitments Around Your Account Data

done5555 follows documented practices for how your personal data is stored, accessed, and eventually removed. Encrypted sessions protect your login, and payment data tied to JazzCash, Easypaisa, and Raast is never held in plain text on our servers. Your data stays on file while your account is active and for a period afterwards as required by applicable rules — then it is deleted or anonymised. We audit these practices periodically to make sure they reflect the standards we have committed to here.

Encrypted Storage

Payment references from JazzCash, Easypaisa, and Raast are stored under encryption at rest and in transit. No raw wallet details sit in an unprotected format on our infrastructure at any point.

Cookie Policy

Session and preference cookies keep you logged in and remember your lobby settings between visits. You can clear or block cookies through your browser at any time without losing your account access permanently.

Data Retention Schedule

We keep your records while your account is open and for a defined period after account closure, as required by applicable regulations. After that retention window closes, your personal records are removed or fully anonymised.

Your Data Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request where local law and any regulatory retention requirements permit it.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy queries are handled separately from general account support so they reach the right team without delay. Whether you want to know what data we hold, ask us to correct a detail, or request that your records be removed — the process starts with your registered account. Include your account email in any request so we can verify your identity before acting on it. We aim to acknowledge privacy requests within a reasonable period and will communicate clearly if we need additional verification from your end.

Email Support Send your privacy request to our dedicated support address. Include your registered account email in the message body so we can locate your data record and give you an accurate, personalised response.
Live Chat Open the chat widget from your account dashboard and select the data or account category when prompted. This routes your message directly to the team that handles privacy-specific queries without passing through general support.
Account Settings Basic corrections — such as updating the mobile number linked to your JazzCash or Easypaisa wallet — can be made straight from your account profile without needing to contact the support team separately.

Privacy Questions We Get Asked Most

These are the questions we hear most about how done5555 handles personal data — from what we collect at registration to how your JazzCash and Easypaisa payment references are stored and used day to day. If your specific situation is not covered here, our live chat connects you directly to the team that handles data requests. You can also send a written request by email along with your registered account details.

We collect your name, contact details, and the payment references you use — such as your JazzCash or Easypaisa mobile number — to verify your identity and process account transactions accurately.

Wallet references are used only for transaction processing and identity checks. We do not sell individual payment data to third parties or share it for marketing purposes outside the platform.

Log in and open the profile section for basic corrections. For a full data access request, contact our support team by email with your registered account details so we can verify you first.

Yes. Session cookies keep you logged in and preference cookies remember your lobby settings. Blocking them via your browser settings may affect login persistence across sessions but will not close or delete your account.

Data is retained for a defined period after account closure to meet applicable regulatory requirements. Once that window closes, your personal records are removed from our active systems or fully anonymised.

Submit a deletion request through our support channel. Whether we can fulfil it fully depends on local law and any regulatory obligations that require us to retain specific records for a set period.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.